Frequently Asked Questions

Everything you need to know about professional beauty and special effects makeup.

How long will it take for my order to ship?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

What is your return policy for makeup products?

For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return authorization.

Do you offer professional discounts for makeup artists?

Yes, we offer a dedicated Alcone Pro program for certified professionals. You can apply on our website by submitting your credentials to receive exclusive industry pricing.

Can I ship professional makeup kits internationally?

We currently ship to many countries worldwide. Please note that certain flammable items, like alcohol-based paints or solvents, may be restricted to domestic ground shipping only.

What should I do if an item arrives damaged?

Please inspect your package immediately upon arrival. If any items are damaged, contact us within 48 hours with photos of the damage so we can process a replacement for you.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.